Terms & Conditions

Loyalty Card/Key Fob

Hollow Trees Loyalty cards/key fobs may be used when making purchases in any department of Hollow Trees Farm Shop & Farm Cafe, Farm Trail Admission and any Hollow Trees Farm Events to receive loyalty points
Points will be redeemed against all qualifying purchases but cannot be redeemed for cash at any time
This card remains the property of Hollow Trees Farm Ltd and is not a cheque guarantee card, debit or credit card
Hollow Trees Farm Ltd reserves the right to decline issue or withdraw the card at any time
Loyalty card holders who make purchases without their cards can bring in purchase receipts up to 21 days after the transaction in order for points to be added manually to their account
Maximum two cards/fobs per account number.
Only one replacement card will be issued in case of loss. More than one replacement card will be at the discretion of Hollow Trees Farm ltd.
Loyalty points cannot be transferred between individual accounts

Gift cards purchased from Hollow Trees Farm may be used when making purchases in any department of Hollow Trees Farm Shop, Farm Cafe, Farm Trail, and Hollow Trees Farm Events.
The value of the purchases will be deducted from the card balance
This card and any remaining balance cannot be exchanged for cash on any occasion
The card expires 36 months after last use
This card remains the property of Hollow Trees Farm Ltd and is not a cheque guarantee card, debit or credit card

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Hollow Trees Farm ltd and yourself.
Your ticket entitles you to visit Hollow Trees Farm trail on the date printed on your ticket.
You must have your ticket either on a device or printed and visible for our operators to see.
Please do not arrive at the Farm Trail Entry kiosk any earlier or later than your allotted time You will only be allowed entry during the 30-minute slot you have chosen.
Once on the Farm Trail on the day your ticket states there is no time limit. You can the stay until close time on the day your ticket states if you would like.
Re-entry is permitted only by showing your ticket and your wristband at the entry kiosk. You may be required to queue again to do this.
Any children that are two years and under must be declared when purchasing your ticket in order for us to manage numbers on the Farm Trail. Failure to do so may result in you not being able to us the Farm Trail.

Prices

Prices are inclusive of any applicable taxes. Where applicable VAT at the current rate of 20% has been included in the prices charged. Once you have paid, we will not increase the price of your tickets.
Prices displayed on the site are subject to change without notice.Refunds and Cancellations
Unfortunately, Farm Trail tickets are non-refundable. We cannot issue any refunds for cancellations or poor weather.
Should Hollow Trees Farm ltd have to cancel your ticket for any legitimate reason (i.e. animal health alert, government instruction) we will contact you to discuss rescheduling or an alternative arrangement.
If you are moving your online ticket to a different date via your account, please note that ticket value remains at the price initially paid. When transferring your tickets to a date with higher value ticket price, you will need to pay the difference in price per ticket. If you are transferring your tickets to a date lesser in ticket value, unfortunately, we are unable to refund the difference.

Items are available to collect a minimum of 48 hours after placing your order, unless otherwise specified. You will be notified by email when your order is ready to collect.
As Items are made to order, refunds cannot be offered once orders have been placed, unless faulty upon collection. This does not affect your statutory rights.
We reserve the right to ask for proof of purchase upon collection.

For individual Event Terms and Conditions, please see individual event pages.